Enterprise customers with Standard Support recieve access to Lookout's Enterprise Support Portal. Technical support engineers are available via email and web-based case entry during local business hours.
Premium Support enables you to get even more value from Lookout's support team with 24x7 phone access to your dedicated support resource.
|Knowledge base access||check_circle||check_circle|
|Support portal access||check_circle||check_circle|
|Phone support||During business hours, P1 issues only||Any time|
|Named support contacts||2 agents||4 agents|
|Advanced training||Additional fee||Included|
|Dedicated support resource||check_circle|
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