Get White Glove Support From Deployment to Remediation

Lookout Enterprise Support Programs

Standard

Enterprise customers with Standard Support receive access to Lookout's Enterprise Support Portal. Technical support engineers are available via email and web-based case entry during local business hours.

Premium

Premium Support customers receive more comprehensive coverage and piece of mind with the addition of 24x7x365 support access.

Premium Plus

Premium Plus is our white glove level of service. In addition to a Premium level of support, Premium Plus customers will be assigned a dedicated Lookout Support Team, Deployment Services tailored to fit their needs, and an assigned Customer Success Manager who will work with you throughout the entire Life-Cycle of your Lookout deployment.

Support programs comparison

Support features & Entitlements
Standard
Premium
Premium Plus**
Support Portal Access
Tick
Tick
Tick
Knowledge Base Access
Tick
Tick
Tick
Online Documentation Access
Tick
Tick
Tick
Email Case Submission
Tick
Tick
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Online Case Submission
Tick
Tick
Tick
24x7x365 Support Access*
N/A
Tick
Tick
Support Portal Accounts
3
Dedicated Support Team
N/A
N/A
Tick
Deployment Services
N/A
N/A
Tick
Customer Success Management
N/A
N/A
Tick
* 24x7x365 Support Access for Severity 1 & 2 issues only
** Premium Plus requires a minimum purchase of 2,000 MES licences
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Learn more about Lookout enterprise support programs