Sub-Processors

Last updated on February 16, 2024

On this page, we maintain a current list of Sub-Processors authorized to process Customer Data (which may include Personal Data) for Lookout services and products (the “Products”).

Lookout performs due diligence of the security and privacy practices of its Sub-Processors to ensure Sub-Processors provide a level of security and privacy appropriate to their access to Customer Data and the scope of the services they are engaged to provide. In addition, Lookout requires its Sub-Processors to commit to written obligations regarding their security controls and protection of Personal Data.

Sub-Processor List

Sub-Processor
Services Provided
Location
Hosting Providers
Amazon Web Services (AWS)
Description
Cloud Hosting services for the Lookout Secure Internet Access (SWG), Lookout Secure Private Access (ZTNA), Lookout Secure Cloud Access (CASB), Lookout Securer Email Gateway (SEG), Cloud Security Posture Management (CSPM), SaaS Security Posture Management (SSPM), (collectively the Lookout Cloud Security Platform (LCSP) and the Lookout Mobile Endpoint Security (MES) products.
Location
Lookout utilizes AWS in selected locations strategically to achieve a global mesh.
Support Services Providers
DataDog
Description
Provides application performance monitoring services for Lookout Cloud Security Platform (LCSP).
Location
Service hosted in U.S. data centers.
Google
Description
Provide data to help analyze documents for Lookout Secure Cloud Access (CASB), Lookout Secure Email Gateway (SEG).
Location
Service has a worldwide presence.
MaxMind
Description
Provides IP geocoding APIs for Lookout Secure Internet Access (SWG), Lookout Secure Private Access (ZTNA), Lookout Secure Cloud Access (CASB).
Location
Service hosted in the U.S., U.K., and Singapore.
Tableau
Description
Provides analytics services for aggregated product metrics for Lookout Mobile Endpoint Security (MES) and Lookout Cloud Security Platform (LCSP) Products.
Location
Service is hosted in worldwide locations.
Google Firebase Crashlytics
Description
Provides crash reports to assist in diagnosing Product faults.
Location
Services have points of presence worldwide.
Trellix
Description
Provides inspection services to scan suspicious files for threats for Lookout Cloud Security Platform (LCSP).
Description
Service hosted in US and Germany.
Authentic8
Description
Provides remote browsing isolation services for Lookout Cloud Security Platform (LCSP).
Description
Service hosted in worldwide locations.

Support Services Providers' Access to Data

‍Please note that in order for Lookout or its Sub-Processor(s) to respond to a Customer Support Case, the Customer must (1) submit an email requesting support and (2) authorize Lookout and/or its Sub-Processor(s) to access Customer’s Personal Data.

Requesting More Information About a Sub-Processor

‍Please email dl-privacy@lookout.com to request additional information regarding the services a Sub-Processor provides to Lookout and such Sub-Processor’s security controls, including any available third-party security reports or certifications.

Changes to Sub-Processor List

‍Customers can register to receive notices regarding any changes or additions to this Sub-Processor List. Customers can object to a new Sub-Processor on reasonable grounds relating to the protection of Personal Data by following the instructions provided in such notice.

Lookout will use the provided information to contact you about changes to the Sub-Processors.

Thank you for registering!

You will receive notices regarding any changes or additions to this Sub-Processor List.