Enterprise customers with Standard Support receive access to Lookout's Enterprise Support Portal. Technical support engineers are available via email and web-based case entry during local business hours.
Premium Support customers receive more comprehensive coverage and piece of mind with the addition of 24x7x365 support access.
Premium Plus is our white glove level of service. In addition to a Premium level of support, Premium Plus customers will be assigned a dedicated Lookout Support Team, Deployment Services tailored to fit their needs, and an assigned Customer Success Manager who will work with you throughout the entire Life-Cycle of your Lookout deployment.
Support Features and Entitlements
Premium Plus **
|Support Portal Access||check_circle||check_circle||check_circle|
|Knowledge Base Access||check_circle||check_circle||check_circle|
|Online Documentation Access||check_circle||check_circle||check_circle|
|Email Case Submission||check_circle||check_circle||check_circle|
|Online Case Submission||check_circle||check_circle||check_circle|
|Online Case Management||check_circle||check_circle||check_circle|
|24x7x365 Support Access*||N/A||check_circle*||check_circle*|
|Support Portal Accounts||3||Unlimited||Unlimited|
|Dedicated Support Team||N/A||N/A||check_circle|
|Customer Success Management||N/A||N/A||check_circle|