Get white glove support from deployment to remediation.

Enterprise Support Programs

Standard

Enterprise customers with Standard Support receive access to Lookout's Enterprise Support Portal. Technical support engineers are available via email and web-based case entry during local business hours.

Premium

Premium Support customers receive more comprehensive coverage and piece of mind with the addition of 24x7x365 support access.

Premium Plus

Premium Plus is our white glove level of service. In addition to a Premium level of support, Premium Plus customers will be assigned a dedicated Lookout Support Team, Deployment Services tailored to fit their needs, and an assigned Customer Success Manager who will work with you throughout the entire Life-Cycle of your Lookout deployment.

Support Programs Comparison

Support Features and Entitlements
Standard
Premium
Premium Plus **
Support Portal Access check_circle check_circle check_circle
Knowledge Base Access check_circle check_circle check_circle
Online Documentation Access check_circle check_circle check_circle
Email Case Submission check_circle check_circle check_circle
Online Case Submission check_circle check_circle check_circle
Online Case Management check_circle check_circle check_circle
24x7x365 Support Access* N/A check_circle* check_circle*
Support Portal Accounts 3 Unlimited Unlimited
Dedicated Support Team N/A N/A check_circle
Deployment Services N/A N/A check_circle
Customer Success Management N/A N/A check_circle
* 24x7x365 Support Access for Severity 1 & 2 issues only
** Premium Plus requires a minimum purchase of 2,000 MES licenses

Learn more about Lookout enterprise support programs

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