Business Continuity and Disaster Recovery Planning for Business Resilience

Businesses, government and non-profit organizations as well as individuals depend on Lookout to secure their mobile devices and protect them from phishing attacks. With mobile devices used to complete business processes, access company data and perform two-factor authentication, we know our customers rely on our software to deliver round-the-clock protection.

At Lookout, we understand that the reliability of our platform, products, and people is essential to keep mobile devices safe for your business and yourself as it is the true convergence of our personal and professional identity. We take the necessary measures to protect our customers and their services through our high-availability platform architecture; resilience practices and requirements built into our development and operational processes. These efforts enable us to maintain a world-class business continuity program while also mitigate risk. This is in an effort to provide protection to our people, customers, and products.

With that, we want to assure you that our teams are working diligently to ensure business continuity and product availability during these new and unprecedented times. In addition, we want to share some insight into our business continuity program.

The Lookout business continuity and disaster recovery program is aligned to ISO and FedRAMP standards, and is reviewed and tested on a quarterly and annual schedule.

The business continuity disaster recovery committee is staffed with members of the Lookout executive management team and senior leadership, and is complete with a Pandemic Team who are fully engaged to ensure that Lookout continues to operate in a business-as-usual capacity.

In order to mitigate risks and reduce threats, the Lookout business continuity program assesses and tracks risk across all business functions, and has been architected by using the results of a formal business impact analysis to ensure we have a full line of sight into all critical components of the organization. These components include recovery time objective (RTO) and recovery point objective (RPO), monitoring of customer, third party and internal service level agreements (SLAs), incident identification and response, crisis management, and pandemic response planning and plan implementation.

Business resilience is a critical component in maintaining the high standard of service that we've established with our customers and partners. During this time of international emergency, Lookout continues to invest time and resources to ensure we continue to deliver high-quality products and services, and maintain the expected level of performance and security coverage for our people, customers, and products.

If you have questions, or would like additional information, please send your request to compliance@lookout.com.