Responsible Disclosure

Our Philosophy on Security


We believe Lookout products should be safe & secure for all our users. In order to fulfill this promise, we treat security as our #1 priority and guide our decisions based on our Security and Privacy Principles. If you have found a security vulnerability in Lookout's products or services, we appreciate your help in responsibly disclosing the details to our team.

Reporting a Vulnerability Is Simple

If you believe you've discovered a security vulnerability in one of Lookout's applications or services, please e-mail us at security@lookout.com. We will respond as quickly as possible, usually within 24 hours.To help us fix the issue faster, please use these guidelines when sending your report:

  • Provide Lookout with full details of any discovered issue.
  • In the best interest of our users and their data, please do not publicly disclose the issue until it has been addressed by Lookout.
  • Never purposely disrupt services for other users.
  • Never attempt to access or modify data from other users.
  • In order to keep everyone safe, please act in good faith towards our users' privacy and data during your disclosure. We won't take legal action against you or administrative action against your account if you act accordingly.

PGP

Our PGP key is available here. You may also use this key to encrypt your communications with Lookout.Key ID: 35A99643
Key type: RSA
Key size: 4096
Fingerprint: 756A 1E03 58B1 2459 5957 66F4 A5F2 27B0 35A9 9643
User ID: security@lookout.com

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